Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
Refund Policy
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products within 5 days of delivery we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.(Please note that our 5 Days Returns Policy is not applicable on purchases made during sale promotions.)
How does it work if I want to return my purchase?
(Postage charges for returns are to be paid by the customer.)
We only accept returns purchased through our online store. If you have purchased your product from our stockist, please get in touch with the store in which you purchased them from for assistance.
Unfortunately, Samip Silk cannot be held accountable, or provide refunds or exchanges for purchases that are made outside of our online store.
Where should I return my purchase to?
Send it back to us to:
Samip Silk
T-25, Old Bombay Market
Umarawada
Surat – 395010
Gujarat, India
How can I contact you?
We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at support@pimsa.in
What if my purchase arrives damaged?
Oh no! Stay calm – in case of a damaged item being delivered, we shall offer you a full refund, replacement or you may choose anything else from our range of the same sell value.
I would like a refund; how does this work?
Refunds can be made only to the bank account or debit/credit card that was used to pay online. Refunds cannot be made in cash.
Keep our disclaimer in mind!
While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer.support
The item(s) must be in original unused condition and accompanied by the original invoice. Returns will not be accepted for items that have been cut, laundered or treated in any way. Shipping fees shall not be refunded.
Samip Silk reserves the right to refuse return of any merchandise that does not meet the above return requirements in Samip Silk’s sole discretion.